F.A.Q.
Frequently asked questions about our
Walking Tours in Dusseldorf
Welcome to the Frequently Asked Questions section of our Free Tours and Private Tours in Düsseldorf. Here you will find answers to the most common questions we receive from our visitors. We have compiled useful information about our products, services and policies to help you resolve any concerns quickly and efficiently.
If, after reviewing this section, you still require assistance, please do not hesitate to contact us using the ‘Contact‘ link. We will be happy to assist you with any questions you may have.
Our Private Tour in Dusseldorf are available every day of the year, with some very specific exceptions. Private tours are arranged according to client availability and we are confident that we can always find a suitable time. Our Free Walking Tour in Dusseldorf generally take place on certain days of the week and at certain times, usually at 11am. We will send a confirmation email.
We recommend that you make a reservation to facilitate our organisation. We will contact you after scheduling a private tour in Düsseldorf. Free tours in Düsseldorf require a minimum number of participants to take place, so pre-bookings are always welcome.
You will be able to easily identify our guide as he will be carrying a red umbrella in the shape of a duck. This distinctive feature makes it easier to find the group.
The Free Tour is designed to cover the entire old town in Düsseldorf. As it is a Walking Tour, most of the tour will be like this. However, there will be points where you can sit down and listen to the story, which can be used as a rest break. In any case, our private tours in Dusseldorf are tailored to your needs and we can take breaks along the way if requested by the participants.
Yes, toilets will be available at various points along the Walking Tour. Although there are no specific stops on the tour, you will be able to find facilities along the way. It is recommended that you use the toilets before or after the tour as there are limited options along the route. In the summer it is advisable to bring a bottle of water, as we will be stopping for refreshments.
Yes, in oue Free Walking Tour in Dusseldorf is a minimum of 4 persons per tour. If the minimum is not reached, we will contact you to inform you of the situation and offer you other options during your visit. We will be happy to answer any questions you may have and make your stay in Düsseldorf as enjoyable as possible. The private Tour is open.
In exceptional cases, one of two things may happen: the guide may choose to conduct the tour with the reduced group, which may result in a more intimate experience, or the guide may give a brief introduction to the main sights of the city. In the last case, no payment is expected, as the aim is to compensate for the brevity of the tour.
In Germany there is a popular saying: “There is no bad weather, only the wrong clothes”. We have learnt over the years that our tour is interesting even in bad weather. There are many stories and anecdotes that can make you forget the bad weather and put a smile on your face during the tour. However, in the event of extreme weather conditions such as thunderstorms or lightning, the tour may be cancelled or postponed for safety reasons. Your safety is our priority.
Unlike other tours, we rely on the punctuality of all participants. For this reason we do not require you to be there before the tour starts. Our idea is that we all meet at the agreed time and start the tour without any rush or delay.
If you are going to be late, please contact us as soon as possible and we can give you the exact meeting point and, if possible, send you the location in real time. Please note that the guide will rarely check his mobile phone once the tour has started, so it is vital that you communicate in advance.
Yes, our Free Walking Tours and Private Walking Tours are designed to be enjoyed by people of all ages, including children and seniors, and we adjust the pace and activities to ensure a safe and enjoyable experience for everyone. If you have specific concerns, we will be happy to help you choose the most appropriate tour.
Yes, our Free Walking Tours and Private Walking Tours are designed to be wheelchair accessible, routes and activities are adapted to ensure a comfortable and safe experience, if you have specific requirements please contact us in advance to give you any additional needs.
Of course you can! We accept pets on our tours as long as do not disturb other participants. We recommend that you let us know in advance if you plan to bring your pet to make sure everything is okay.
Our tours are usually conducted in English and Spanish, but we also can offer tours in German.
They generally last about two hours, which we think is the ideal time for a walk.
The tour starts at the exit of the Heinrich-Heine-Allee station, a major entry point to the old town of Düsseldorf. We meet at the intersection of Heinrich-Heine and Flingerstraße, in front of the Scotch & Soda store. See the map at the bottom of this page for the exact starting point.
The tour ends near the K20 museum in Düsseldorf. We start with the history of the city in Roman times and finish with contemporary history, ending the tour at the most important art place in Düsseldorf.
Yes, and we do so out of conviction: we pay taxes as part of the system that allows the city to function and develop and to provide public services. We believe in the importance of contributing to the general welfare and maintaining the quality of life in Düsseldorf, as this is reciprocated.
The private tour can be paid for by bank transfer, credit card, PayPal or cash and you will receive a receipt at the end of the tour, which can be submitted digitally or printed out at the end of the tour. Free tours can be booked through our platform and we can provide a voucher with the details provided by post at the end of the tour.
In Germany, privacy is very important, so it is recommended that you ask permission before taking photos or video. Our guides are usually happy to be photographed. However, if you wish to record video, you will need to check with the group and the guide to ensure that everyone is happy.
Our meeting point:
